Fresh Shiitake Mushroom

At EightFold Farms DC , we strive to provide you with the freshest and highest quality produce. If for any reason you are not completely satisfied with your purchase, please review our return policy below:

• Returns and Exchanges:

  • We accept returns or exchanges on fresh produce items within 1 hour of delivery or pickup.

  • To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it.

  • Please contact our customer service team at eightfoldfarmsdc@gmail.com to initiate a return or exchange request.

• Refunds:

  • Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.

  • If your return is approved, we will process a refund to your original method of payment. Please allow [specific timeframe, e.g., 3-5 business days] for the refund to reflect in your account.

• Non-Returnable Items:

  • Perishable items such as fresh produce that have been opened or consumed are not eligible for returns or exchanges.

  • Gift cards and promotional items are also non-returnable.

• Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the product is damaged or defective.

  • We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item.

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.

  • We may request photo evidence of the damage or defect for our records and to expedite the resolution process.

  • Depending on the circumstances, we may offer a replacement, exchange, or refund for the damaged or defective item.

• Contact Us:

  • If you have any questions or concerns regarding our return policy or need assistance with a return or exchange, please don't hesitate to contact us at sales@eightfoldfarmsdc.com.

Thank you for choosing EightFold Farms DC! Your satisfaction is our top priority, and we appreciate your support of our locally grown produce.

Thank you for choosing EightFold Farms DC for your fresh produce needs. Please review our shipping policy below:

• Free Local Delivery:

  • We are delighted to offer free delivery for local orders within the DMV (District of Columbia, Maryland, Virginia) area.

  • Deliveries will be made between 8:00 AM and 8:00 PM, Monday through Saturday.

• Shipping Outside of the DMV Area:

  • At this time, we do not offer international shipping.

  • Customers outside of the DMV area will be responsible for shipping costs.

  • Orders totaling $100 or more for customers outside of the DMV area will qualify for free shipping.

  • Shipping costs will vary based on location and the weight of the order.

  • Upon checkout, shipping costs will be calculated and displayed for your convenience.

• Delivery Timeframes:

  • Orders will be processed and shipped within 1-2 business days of being placed, excluding weekends and holidays.

  • Estimated delivery times for orders outside of the DMV area will vary depending on the destination. Customers will receive tracking information once their order has been shipped.

• Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • You can track the status of your delivery using the provided tracking number through our website or the designated shipping carrier's website.

• Missing or Stolen Shipments:

  • In the unfortunate event that your shipment is missing or stolen, please contact us immediately.

  • We will work with the shipping carrier to investigate the issue and determine the appropriate course of action.

  • Please note that EightFold Farms DC is not responsible for packages that are confirmed as delivered by the carrier but are subsequently missing or stolen.

  • Customers may opt to purchase shipping insurance at checkout for added protection against missing or stolen shipments.

• Incorrect Shipping Addresses and Refused Delivery:

  • EightFold Farms DC  is not responsible for orders shipped to an incorrect address provided by the customer. Please ensure that the shipping address provided is accurate and up-to-date.

  • If a delivery is refused by the recipient or deemed undeliverable by the carrier due to an incorrect address, the customer will be responsible for any additional shipping charges incurred for re-delivery or return of the package.

• Damage Disclaimer:

  • While we take every precaution to ensure that your order is packaged securely, EightFold Farms DC  is not responsible for any damage that may occur during transit.

  • Please inspect your package upon delivery and report any damages to the carrier immediately.

• Order Changes and Cancellations:

  • Any changes or cancellations to your order must be made within 24 hours of placing the order.

  • Please contact our customer service team promptly to request any changes or cancellations.

• Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact us at sales@eightfoldfarmsdc.com.

Thank you for supporting EightFold Farms DC ! We hope you enjoy our fresh, locally grown produce.