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Store Policy

Customer Care

At EightFold Farms DC LLC, we prioritize your satisfaction and strive to provide exceptional customer care every step of the way. Whether you have a question about our products, need assistance with an order, or simply want to share feedback, our dedicated team is here to help. Here's how we can assist you:

 

1. Contact Us: Have a question or need assistance? Our friendly customer service team is available to help you. You can reach us via email at sales@eightfoldfarmsdc.com or by phone at (202) 681-8817. We aim to respond to all inquiries promptly and with the utmost attention to your needs.

 

2. FAQs: Check out our Frequently Asked Questions (FAQs) section for quick answers to common queries about our products, ordering process, shipping, and more. You may find the information you're looking for right here.

 

3. Returns & Exchanges: We want you to love your purchase. If for any reason you're not completely satisfied with your order, we offer hassle-free returns and exchanges. Visit our Returns & Exchanges page to learn more about our policies and how to initiate a return or exchange.

 

4. Product Care & Usage: Proper care and usage ensure the best experience with our products. Explore our Product Care & Usage guides for helpful tips, maintenance instructions, and recommendations to get the most out of your purchase.

 

5. Feedback: Your feedback is invaluable to us as we continuously strive to improve our products and services. Whether you have suggestions for enhancements or simply want to share your experience with us, we welcome your feedback. Send us your thoughts via email or through our website's feedback form.

 

6. Stay Connected: Stay updated on the latest news, promotions, and product launches by subscribing to our newsletter and following us on social media. Join our community of enthusiasts and stay connected with us for exclusive offers and insider updates.

At EightFold Farms DC LLC, your satisfaction is our top priority. We're here to make your experience with us enjoyable, seamless, and memorable. Thank you for choosing us as your trusted partner for all your produce and food needs.

Privacy & Safety

At EightFold Farms DC, we are committed to protecting your privacy and safeguarding your personal information. Please review our privacy policy below to understand how we collect, use, and protect the information you provide to us:

  1. Information We Collect:

    • When you visit our website or place an order, we may collect personal information such as your name, email address, shipping address, and payment information.

    • We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes.

  2. How We Use Your Information:

    • We use the information we collect to process and fulfill your orders, communicate with you about your orders, and provide customer support.

    • We may also use your information to send you promotional emails or newsletters if you have opted in to receive them.

    • Your information may be used for internal purposes such as improving our products and services, analyzing website usage trends, and enhancing the overall user experience.

  3. Information Sharing:

    • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill orders (e.g., sharing shipping information with carriers).

    • We may share non-personal information with third-party service providers to help us analyze website traffic and improve our services.

  4. Data Security:

    • We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

    • We use industry-standard encryption technologies to secure sensitive information transmitted during online transactions.

  5. Cookies:

    • Our website may use cookies to enhance your browsing experience and provide personalized content.

    • You have the option to disable cookies in your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

  6. Third-Party Links:

    • Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.

  7. Children's Privacy:

    • Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

  8. Changes to this Privacy Policy:

    • We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

  9. Contact Us:

    • If you have any questions or concerns regarding our privacy policy or the handling of your personal information, please contact us at info@eightfoldfarmsdc.com.

By using our website and services, you consent to the terms outlined in this privacy policy. Thank you for trusting EightFold Farms DC with your personal information.

Wholesale Inquiries

For wholesale inquiries, our urban mushroom farm offers a diverse selection of high-quality Oyster, Lion's Mane, and Shiitake mushrooms. Grown sustainably in our controlled indoor environment, our mushrooms boast exceptional freshness and flavor. We take pride in our commitment to organic practices and meticulous attention to detail throughout the cultivation process, ensuring consistency and quality in every harvest. Whether you're a restaurant, grocery store, or distributor seeking premium mushrooms to elevate your culinary offerings, we welcome the opportunity to discuss how we can meet your wholesale needs. Contact us at sales@eightfoldfarmsdc.com today to learn more about our product availability, pricing, and delivery options.

Payment Methods 

- Credit / Debit Cards
- PAYPAL

- Apple Pay

- Google Pay

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